Refund & Returns Policy
Last Updated: September 2026
At H&N Wellness, we take care to ensure that our products are properly prepared and supplied to our customers.
Due to the nature of wellness, beauty and personal-use products, products that have been opened, used, unsealed or tampered with are generally not eligible for return or exchange, except where required by applicable law.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 3 days of receiving your order.
Please provide:
- Your order number
- Photos or videos of the product
- Photos of the packaging
- A description of the issue
We may request additional information where reasonably necessary to assess your claim.
Exchanges
Where a claim is approved, H&N Wellness may arrange an exchange or replacement of the affected product, depending on the circumstances and product availability.
Change of Mind
We generally do not accept returns or provide refunds for change-of-mind purchases, incorrect selections made by the customer, personal preference, or where the product has already been opened or used, except where required by applicable law.
Product Results
Individual experiences and results may vary. Dissatisfaction with personal results alone does not automatically mean that a product is defective and does not automatically qualify an order for a refund or exchange.
Contact Us
For return, exchange or refund enquiries, please contact H&N Wellness through the contact information provided on our website.
